Question 1

How do I place an order?

Accepted Answer

To place an order, simply browse our products, select the items you like, add them to your cart, and proceed to checkout. Fill in your delivery details, choose a payment method, and confirm your order. You'll receive a confirmation email and SMS shortly after.

Question 2

How do I track my order?

Accepted Answer

You can track your order by logging into your account and visiting "My Orders" section. Click on the specific order to see real-time tracking status. You'll also receive tracking updates via SMS and email at every stage of delivery.

Question 3

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order within 24 hours of placing it, or before it is shipped. To cancel, go to "My Orders", select the order, and click on "Cancel Order". The refund will be processed within 3-5 business days.

Question 4

Can I modify my order after placing it?

Accepted Answer

Unfortunately, you cannot modify an order once it's placed. However, you can cancel it within 24 hours and place a new order with the correct details.

Question 5

How long does delivery take?

Accepted Answer

Delivery typically takes 3-7 business days depending on your location. Metro cities usually receive delivery within 3-5 days, while other areas may take 5-7 days. You'll receive tracking updates once your order is shipped.

Question 6

What are the shipping charges?

Accepted Answer

We offer free shipping on orders above ₹499. For orders below ₹499, a flat shipping charge of ₹49 applies. Some products may have special shipping rates, which will be clearly mentioned on the product page.

Question 7

Do you deliver internationally?

Accepted Answer

Currently, we deliver only within India. We're working on expanding our services to international destinations. Stay tuned for updates!

Question 8

What if I'm not available to receive the delivery?

Accepted Answer

Our delivery partner will attempt delivery up to 3 times. If you're not available, they'll contact you to reschedule. You can also authorize someone else to receive the package on your behalf.

Question 9

What is your return policy?

Accepted Answer

We offer a 15-day easy return policy on most products. Items must be unused, in original packaging with all tags intact. Some products like innerwear, swimwear, and personalized items are not eligible for return due to hygiene reasons.

Question 10

How do I initiate a return?

Accepted Answer

To initiate a return, log in to your account, go to "My Orders", select the order, and click on "Return". Follow the instructions to schedule a pickup. Our courier partner will collect the item within 3-5 business days.

Question 11

How will I get my refund?

Accepted Answer

Refunds are processed within 3-5 business days after the returned item is received and verified. The amount will be credited to your original payment method. For COD orders, we'll send the refund to your bank account via NEFT.

Question 12

Can I exchange an item instead of returning?

Accepted Answer

Yes, we offer exchanges for size or color variations. Simply initiate a return and choose "Exchange" option. We'll schedule a pickup and send the replacement once the original item is received and verified.

Question 13

What payment methods are accepted?

Accepted Answer

We accept all major payment methods including Credit/Debit Cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD). All transactions are secure and encrypted.

Question 14

Is it safe to pay online?

Accepted Answer

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your card details on our servers. All transactions are processed through secure payment gateways like Razorpay and PayU.

Question 15

What is Cash on Delivery (COD)?

Accepted Answer

Cash on Delivery allows you to pay for your order in cash when you receive it. Simply select COD at checkout and pay the delivery person. COD is available for orders up to ₹5000 and may have a convenience fee of ₹20.

Question 16

Will I get a GST invoice?

Accepted Answer

Yes, we provide GST invoices for all orders. The invoice is included in your package and also sent via email. You can also download it from "My Orders" section in your account.

Question 17

How do I create an account?

Accepted Answer

You can create an account by clicking on the "Sign Up" button at the top of the page. Fill in your name, email, and password, or sign up quickly using your Google or Facebook account. It only takes a minute!

Question 18

How do I reset my password?

Accepted Answer

To reset your password, click on "Login" and then "Forgot Password". Enter your registered email address and we'll send you a password reset link. Follow the instructions in the email to set a new password.

Question 19

How do I update my profile information?

Accepted Answer

You can update your profile information by logging in and going to "My Account" > "Profile Settings". Here you can update your name, email, phone number, and address. Save your changes and they'll be updated immediately.

Question 20

Can I delete my account?

Accepted Answer

Yes, you can delete your account by contacting our support team. Please note that once deleted, all your order history and saved information will be permanently removed. You can request deletion by emailing us at support@Devifashions.com.

Question 21

How can I contact customer support?

Accepted Answer

You can reach our customer support team through multiple channels: Call us at +91 98765 43210 (Mon-Sat, 9AM-9PM), WhatsApp us at +91 98765 43210, email us at support@Devifashions.com, or use the live chat feature on our website.

Question 22

Do you have a loyalty program?

Accepted Answer

Yes! We have a loyalty program called "Devi Rewards". Every time you shop, you earn points that can be redeemed for discounts on future purchases. You also get exclusive offers, birthday discounts, and early access to sales.

Question 23

How do I write a product review?

Accepted Answer

After receiving your order, you'll receive an email asking for a review. You can also go to "My Orders", select the order, and click on "Write a Review". Your honest feedback helps other customers and earns you loyalty points!

Question 24

How do I unsubscribe from emails?

Accepted Answer

You can unsubscribe from our promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing email. You'll continue to receive order-related emails like confirmations and shipping updates.

Frequently Asked Questions

Still Need Help?

Fast Delivery

Secure Payments

Easy Returns

24/7 Support

Frequently Asked Questions

Q.How do I place an order?

Q.How do I track my order?

Q.Can I cancel my order?

Q.Can I modify my order after placing it?

Q.How long does delivery take?

Q.What are the shipping charges?

Q.Do you deliver internationally?

Q.What if I'm not available to receive the delivery?

Q.What is your return policy?

Q.How do I initiate a return?

Q.How will I get my refund?

Q.Can I exchange an item instead of returning?

Q.What payment methods are accepted?

Q.Is it safe to pay online?

Q.What is Cash on Delivery (COD)?

Q.Will I get a GST invoice?

Q.How do I create an account?

Q.How do I reset my password?

Q.How do I update my profile information?

Q.Can I delete my account?

Q.How can I contact customer support?

Q.Do you have a loyalty program?

Q.How do I write a product review?

Q.How do I unsubscribe from emails?

Still Need Help?

Fast Delivery

Secure Payments

Easy Returns

24/7 Support